Piper Shores is Maine’s premier nonprofit continuing care retirement community. We are looking for a per diem Receptionist in our General Administrative Department. The Receptionist is responsible for answering and transferring all incoming calls in a courteous and professional manner, giving information, providing customer service to residents, staff, guests, and vendors, and performing a variety of other clerical duties as assigned. If you want to join a team of very caring and dedicated employees and wish to experience the joy of serving seniors, Piper Shores is a good choice for you.

Schedule:

Every Wednesday, 1p-5:30p and open availability to fill in for callouts/vacations. 

Responsibilities:

• Closes the reception desk and properly secures all files, keys and equipment in the office area.
• Receives persons who enter the community in a courteous manner, informs, guides, directs or otherwise assists residents, visitors, staff, and vendors tactfully and congenially to present the best possible image of the community.
• Performs daily resident security check-in and notifies appropriate staff within the designated time frame of any resident(s) not checked in
• Communicates to the appropriate parties, promptly and clearly, all messages and material directed to them through the business office.
• Accepts and records, as directed, payments, guest room reservations, appointments, cancellations, etc.
• Safeguards confidentiality of residents by adhering to privacy practices. Releases resident and other information only as directed.
• Sorts and distributes mail. Coordinates receipt and delivery of packages with appropriate staff.
• Assists residents with photocopy, faxing, postage, laminating, and other front desk services.
• Opens and date-stamps invoices, stuffs envelopes, sorts and files materials, and assists other departments with routine clerical tasks that can be performed at the front desk.

Qualifications:

• High School graduate, or equivalent. Ability to communicate efficiently in English using proper grammar and in a pleasant manner.
• Typing and experience with PCs and MS Office required.
• Experience operating a variety of business machines, i.e., photocopier, fax, mailing machine, etc.
• Ability to work without supervision (evenings and weekends), including ability to problem-solve and make good decisions based upon the information available.
• Prior reception experience preferred.
• Must be able to handle multiple routine tasks, follow specific instructions carefully, and general instructions completely.
• Reliability, including ability to work scheduled shifts during inclement weather, since Piper Shores reception desk is open 7 days per week.

Physical Requirement & Working Conditions:

Physical effort is minimal. Seventy-five percent (75%) of the workday is spent sitting, standing intermittently, and bending. Must be able to lift and carry up to twenty (20) pounds. Will be exposed to pets and pet dander daily from residents bringing pets to the front desk and in the lobby. Will be exposed to plants and flowers daily due to florist deliveries to front desk. Requires manual coordination to operate telephone console, computer, and other business equipment. Requires continuous mental and visual attention to diversified operations. Must be able to function efficiently despite distractions and interruptions. Communicates orally and/or in writing with residents, coworkers, families, vendors, and other visitors to the community. Will be exposed to pets, pet dander, flowers, and plants in both buildings and throughout campus.

Benefits for all employees:

• Retirement plan option with up to 4% company match
• Yearly Wellness Reimbursement of $75
• Employee referral bonuses up to $1,000
• Growth opportunities and career pathways with tuition reimbursement
• Regular employee appreciation events including meals, raffles and contests.
• Gift cards for outstanding service
• Generous annual performance increases to base pay

Piper Shores is dedicated to a policy of compliance with all federal and state laws regarding nondiscrimination in employment.

Consistent with the Maine Human Rights Act and the American with Disabilities Act, applicants may request a reasonable accommodation if needed to participate in the application process.

Under Maine law, all employees working in congregate care facilities must be fully vaccinated against Influenza, and required Public Health vaccines such as MMR/TB/etc. A two-step TB test is required upon hire.